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Opportunity: Customer and Operations Support

What we need 

We need someone who gets excited, but not distracted, by great coffee and has a perspective which is innately customer centric. You're the type of person that doesn't need to be told to cross your t's or dot your i's and you understand how service can convert customers to partners.

What you need to have

  • Fluent English with strong verbal and written communication skills
  • Experience in a customer service related role
  • Familiarity with customer service platforms such as Zendesk, Gorgias or other
  • Working experience with inventory and accounting business systems, such as Unleashed or Xero, as well as productivity suites such as Microsoft
  • A self-starting, problem solving outlook and the ability to think independently and efficiently 

What you'd be responsible for

  • Providing the first point of contact for a mixture of wholesale and direct-to-home coffee customers. Receiving queries and resolving issues efficiently
  • Working collaboratively with Production to receive and process wholesale customer orders 
  • Working collaboratively with Finance to issue, process and respond to customer invoice queries

Bear in mind

  • This role is a key contributor to the smooth operating of our business so naturally requires being physically present at either our Brixton or West Norwood sites

What we offer

  • A competitive base salary + structured bonus
  • 22 days annual leave
  • A suite of benefits including additional days off work and reduced working hours in summer months
  • Complimentary daily staff breakfast, coffee and weekly team lunch 

 

How to apply

We need your CV and for you to answer the three questions below and send in an email to this address. Feel free to mention Assembly in your replies, but zero bonus points will be given if you do so. No one likes a teacher's pet after all.

  • What's your favourite cafe in London?
  • What's the best coffee you've drunk this year?

The deadline to apply is Friday 12th of July